Casino Niagara Privacy Policy and User Rights

In Canada, we process personal information to operate our platform reliably and securely.

This privacy policy is effective May 15, 2025, applies to all platform users, and may be updated from time to time.

We process information based on defined legal grounds to keep decisions consistent and reviewable.

• Contractual necessity to deliver gaming services and comply with our Terms and Conditions.
• Legal obligations tied to Canadian gaming rules, anti-money laundering requirements, and tax obligations.
• Legitimate interests such as fraud prevention, security, and service improvement.
• Consent-based processing, particularly for marketing communications.

Information We Collect

We collect only the information needed to set up accounts, provide games, and support transactions.

Some data is required for age verification and regulatory compliance in Canada.

• Account details such as name, date of birth, address, email, phone number, and government ID information.
• Financial details including payment method information, transaction history, and banking information.
• Technical data such as IP address, device and browser details, operating system, cookies, and session identifiers.
• Usage information such as game preferences, betting patterns, session duration, feature use, and promo interactions.
• Communications including support conversations, feedback, and survey responses.

How We Use, Share, and Protect Information

We use collected information to maintain accurate accounts, stable gameplay, and reliable payment processing.

Financial processing relies on the transaction details required to complete deposits and withdrawals in CAD.

We also use information to prevent fraud, investigate security issues, and meet legal and regulatory requirements.

When sharing is needed, we limit it to operational purposes and required disclosures.

• Service providers, including payment processors, identity verification services, and technology vendors.
• Affiliated companies within our corporate structure, including the Niagara Falls casino location.
• Regulatory bodies, including the Ontario Alcohol and Gaming Commission and FINTRAC.
• Legal and compliance requirements, such as court orders, subpoenas, or other lawful processes.

We protect personal information using security controls designed for secure transmission, protected storage, and routine testing.

Data transmission uses 256-bit SSL encryption, along with access-controlled storage and regular assessments.

Retention depends on the type of record, and we keep data only as long as needed for the stated purposes or as required by law.

• Account information: duration of account plus 7 years.
• Transaction records: 7 years.
• Communication records: 2 years.
• Technical and usage data: 13 months.

Our services are exclusively for individuals 19+, and we delete underage data promptly when identified.

Processing takes place primarily within Canada, with limited transfers handled using appropriate safeguards such as contractual clauses or adequacy decisions.

We use cookies for essential functions, analytics, saved preferences, and consent-based marketing.

You can manage preferences in your browser settings or via our cookie tool, though disabling certain cookies may affect functionality.

Policy Updates & Privacy Requests

We may update this policy when our operations, applicable laws, or Canadian regulatory requirements change.

Material changes are communicated by email or through platform announcements before they take effect.

We support privacy rights requests through our Privacy Officer using a structured process.

Requests are typically handled within 30 days, depending on the request type and legal limitations.

Key Policy Details

If you want to access, correct, or otherwise manage your personal information, contact our Privacy Officer.